Stoni ships all orders in a discreet and unmarked package. There will be no markings that indicate the contents of the package or the company who shipped your order. If you for some reason receive a product that is damaged, please let us know within 7 days, so we can investigate right away. Each complaint will be reviewed by our management team and a credit or replacement product will be given when appropriate. Replacement products will only be sent in the case of defective items.
Stoni reserves the right to determine the appropriate compensation (credit or replacement) on a case by case basis. In the rare event that a customer is unhappy with an order, we may offer the option to return your order. In cases where a product is defective or your order was incorrect, we will cover shipping costs to return the package. If a customer is unsatisfied for reasons other than defective product, We may choose to offer the customer a refund, in this case, the customer is responsible for all return shipping costs.